Goals and results
In Sustainability Report, every year, we declare our objectives for the future and report transparently on the results achieved. We define improvement commitments for each stakeholder category (value and development, sustainable resources, people, customers and citizens) and monitor their implementation year after year. You can consult objectives and results for each stakeholder category:
Growing and creating Value
4,275 million Euro of revenues
524 million Euro of investments
1,421 million Euro of added valued distributed
0.0925 Euro of dividends per share proposed, +197% share price increase in the last 5 years
3 Green Bonds for 1,500 million Euro invested in 40 environmental sustainability projects
8.3 million Euro invested in research and innovation projects
| TOPIC AREA | ACTIONS CARRIED OUT IN 2019 | FUTURE GOALS |
|---|---|---|
| Value and economic development for local areas
Competitiveness on the market
| 524 million euro of investments 237 million euro in profits +10.1% dividend growth compared to 2018 Intensification of contacts with institutional investors and financial analysts (17 roadshows), also in new financial markets (Vienna), with first meeting dedicated to ESG investors Continuous improvement of financial communications: redesign of the Green Bond section of the Group website Sustainable finance: Confirmation from the Fitch rating agency of the public Investment Grade rating of BBB for Iren and its bond issues | 3.3 million euro of investments by 2024 ~300 million euro in profits by 2024 +10% annual dividend growth Further increase in contacts with institutional investors in new financial markets and with ESG investors
Continuous improvement of financial communications: redesign of the Green Investors section of the Group website Sustainable finance:
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Sustainable Resources
2.8 million tonnes of CO2 avoided
674,000 TOE saved
76% of electricity produced by environmentally friendly sources
67.3% of sorted waste collection (national average: 58.1%)
33.4% water network leaks (national average: 41.4%)
4.2% electricity grid losses (national average: 6.4%)
| GOALS | ACTIONS CARRIED OUT IN 2019 | FUTURE GOALS |
|---|---|---|
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Decarbonisation Emissions Energy efficiency, renewable sources and district heating Resilient cities
| Reduction of emissions: • -1% direct CO2 emissions from energy production plants compared to 2018 Increase in district heating volume Energy efficiency: | Reduction of emissions: • -3% direct CO2 emissions from energy production plants by 2024 compared to 2018 Increase in district heating volume
Energy efficiency: |
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Circular economy: waste management, collection and reuse | Expansion of sorted waste collection and reduction of waste: • +8% sorted waste collection (kg/inh/y) compared to 2018 Extension of “pay-as-you-throw” systems for waste management services to 212,000 residents (Reggio Emilia, Correggio, Carpaneto and Rubiera) Increase in waste recovery: Increase in waste-to-energy production: +2.6% MWh per ton of waste treated compared to 2018 | Expansion of sorted waste collection and reduction of waste: • +8% sorted waste collection (kg/inh/y) by 2024 compared to 2018 Extension of “pay-as-you-throw” systems to a further 85,000 residents
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Sustainable use of water resources | Reduction in water withdrawals from the environment for drinking water distribution: • 1.4% fewer water network leaks in traditional areas compared to 2018 Qualitative and quantitative improvement of the waste water treatment capacity: | Reduction in water withdrawals from the environment for drinking water distribution: • 5% reduction in network leaks by 2024 Qualitative and quantitative improvement of the waste water treatment capacity: |
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Innovation and Smart Cities Resilient cities | Resilient cities: definition of areas of intervention of the Just Iren project (data collection, transfer and processing, movement of waste, programming, logistics, invoicing, etc.), selection of sensors for the waste collection services (containers and vehicles), assessment of sensor integration for plants 76% of gas smart meters installed to improve the billing systems of the sales companies and monitoring by the customer 16% eco-vehicles on the total Group fleet 151 distributed solar generation plants | Resilient cities: launch of the Just Iren project in Turin in 2020 with the progressive extension of the management system to all area of intervention defined to reduce the impacts of the collection service, logistics, administrative processes, control of services in the local area and the extension of the exact pricing method 95% of gas smart meters installed by 2024, to improve the billing systems of the sales companies and monitoring by the customer 35% eco-vehicles on the total Group fleet by 2024 2,000 distributed solar generation plants by 2024 |
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Efficient and reliable services Resilient cities | Improvement of the security level of the gas network: | Improvement of the security level of the gas network:
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| Responsible management of business segments | Reduction of impacts of electricity substations: • electromagnetic field (EMF) safety checks on new or reconditioned substations Launch of authorisation procedure to send waste water from the Parma Integrated Environmental Centre (IEC) for chemical and physical treatment, reducing the production of liquid waste at external plants Implementation of the QSE (Quality, Safety and Environment) Certified System: | Reduction of impacts of electricity substations: • prosecution of the design and construction of the new MV/LV substations and safety checks
Implementation of the waste water channelling system at the Parma IEC treatment plant
Implementation of the QSE (Quality, Safety and Environment) Certified System: |
Iren People
99% of personnel employed on permanent contracts or an apprenticeship contracts
745 new hires
85% of employees involved in training activities
950 employees involved in smart working programmes
1,940 women in the Group and account for 40% of the BoD
+11% hours of employee training on health and safety
| GOALS | ACTIONS CARRIED OUT IN 2019 | FUTURE GOALS |
|---|---|---|
| Occupational health and safety | Unification of related topics through the publication of Group procedures on: • update of the safety process sheet and the organisation of process committees Unified management of emergency, evacuation and first aid plans Unified management of PPE procedures | Development of the existing synergies between the Safety department and certified systems • establishment of work groups to monitor related topics (PPE, development of Gamma platform, monitoring) Computerisation of the Safety System through the development of the Gamma platform for the management of the health and safety of every Group employee through the implementation of the “training requirements” section |
| Employment Development of human resources Industrial Relations Corporate welfare and diversity | +3% occupation compared to 2018 +4% hours of training per capita within the traditional boundary compared to 2018 Continuation of demographic balancing: new retirements for employees eligible for a pension in 2019-2021 and new recruitment of young people (mainly under 35s) Gender diversity: 32 resources involved in training and development programmes to increase management experience and soft skills with a view to managing inclusive teams Trial of smart working programme and roll-out to around 1,000 employees Employee survey to identify strengths and areas for improvement in working practices Roll-out of attendance recording and robotic messaging system, compatible with the app on the company smartphone Implementation of the Group's supplementary agreements in newly acquired companies Launch of the new system to assess employees’ organisational positions, skills and performance | +14% direct occupation by 2024 +27% hours of training per capita within the traditional boundary by 2024 compared to 2018 Doubling of the under 30 population by 2020 Gender diversity: same amount of training delivered to male and female employees in 2020
Full roll-out of the attendance recording system to all Group personnel, accessible via the app on the company smartphone
Integrated platform for all HR processes, including organisation and administration, assessment procedures (performance, skills), and employee selection, development and remuneration |
Customers and Residents
+2% energy customers, +32% of residents in the environmental services
| GOALS | ACTIONS CARRIED OUT IN 2019 | FUTURE GOALS |
|---|---|---|
| Development of local communities Dialogue with Public Authorities Internal and external communication | Investment per inhabitant confirmed in 2018 with a growth of 18% of the inhabitants served Additional growth in participatory planning with stakeholders for the sustainability of the local areas: 21 sustainability projects “incubated” by 5 Iren Local Committees Dissemination of the Irencollabora.it platform: 1,519 profiles registered on Irencollabora.it, +26% compared to 2018, thanks to the initiatives carried out in 2019 Integration of sustainability objectives and targets in the Business Plan to 2024 presented in 2019 Implementation of environmental, social and cultural projects and events 2 new public water dispensers and participation in over 40 local events with mobile water dispensers Informative/awareness raising campaigns aimed at residents: | +39% investments per inhabitant in 2019-2024 compared to 2013-2018 Additional qualitative and quantitative growth in participatory planning with stakeholders for the sustainability of the local areas
Continuation and consolidation of communication and information channels aimed at residents on waste collection, saving water and energy, and sustainable behaviours |
| Sustainable management of the supply chain Impacts on local areas (suppliers) | Implementation of the Procurement Portal: • full integration of the Procurement Portal with the procurement system management system
Supplier monitoring: | Implementation of the Procurement Portal: • homogenisation of the product categories of the Supplier Register to enable the comparison of operators with similar technical/financial characteristics Supplier monitoring: |
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Service levels, customer focus and changes in customer expectations Marketing policies Internal and external communication | Optimisation of market position: +2% retail customers compared to 2018 Expansion of channels:
Digital evolution of the customer experience: Loyalty programmes: Development of the range of products and services: Consolidation of e-mobility services | Optimisation of market position: • +25% retail customers by 2024 compared to 2018 thank to acquisitions in areas of commercial development
Expansion of channels:
Development of the range of products and services: |
| Environmental and sustainability education | Optimisation of the Group's plants for educational purposes: launch of new educational projects at the Reggio Emilia Water Treatment Plant Plant visits for students and residents New educational programmes aimed at children in the last two years of pre-school (aged 5-6) Plastic-free project: involvement of over 6,000 students in Reggio Emilia Participatory planning with teachers and students for waste collection in schools | Optimisation of the Group's plants for educational purposes: Rapallo (GE) water treatment plant and Cabina Arbarello (TO) plant
Transfer of educational models as part of EU sustainability projects aimed at other countries |