CSR of services

Quality in services and customer satisfaction are the pillars on which the Group’s strategy for the years to come is based, together with the objective of acting for the protection and enhancement of the territories it operates in.

For these reasons the Group has chosen to:

  • produce electricity mainly from environmentally friendly sources (renewable or similar): hydroelectric and photovoltaic plants, cogeneration and waste-to-energy plants
  • reduce emissions thanks to the development of district heating through cogeneration and waste-to-energy plants
  • reduce energy and water consumption also through sustainable educational programs for customers
  • promote a rational and sustainable water management operating to reduce leaks in aqueduct networks and investing in sewage and wastewater treatment plants
  • improve integrated waste management systems to increase separated waste collection and energy and material recovery from waste  (circular economy).

Electricity

Sold volumes 15,697 GWh

Produced volumes 9,002 GWh

The electricity produced from environmentally friendly sources (renewable or similar) represents the  87% of the total produced

Almost  730,000 tonnes of CO2 thanks to hydroelectric and photovoltaic plants

District heating

Produced volumes 2,932 GWh, 72% produced by cogeneration plants

Served volumes 93.7 million cubic metres

Distribution network 993 Km

 985,460 tonnes of CO2saved thanks to district heating

About 871,000 citizen served

Electricity distribution

Electricity distribuited 3,836 GWh

Electricity distribution networks 7,692 km

Gas distribution

Gas distribuited  1,287 million cubic metres

Gas distribution networks 

81gas networks inspected

 

Integrated water services

Water sold 187million cubic metres 

Water networks 23,360 Km

Sewage systems networks 11,162 

More than 200 million cubic metres of wastewater treated 

Over 791,000 parameters analysed in drinking water and wastewater

 

Customers

1,924,771 customers in the energy sector, 2,320,687 inhabitants in environmental services, 2,829,798 in the integrated water service and  868,130  in district heating

Electricity

Sold volumes  15,697 GWh 

District Heating

Volume served oltre 93.7 million cubic metres

Gas

Sold volumes 2,845 million cubic metres

 

 

Environmental Services

165 municipalities served

Over 2.2 million tonnes of waste trated

19 treatment, selection, storage and recovery plants

3 waste-to-energy plants and 2 landfills

64.3% separated waste collection on average - national average 55,5 %

Energy Efficiency Projects

3,000 TOE saved  thanks to led lighting

 

1,130 TOE saved thanks to technological redevelopment of buildings

 

1,480 TOE saved thanks to the replacement of traditional and diesel boilers with high-efficiency boilers

 

 

 

Main areas served by Iren Group are Piedmont, Liguria and Emilia Romagna

We also operate in Lombardy, Tuscany, Veneto, Campania,  Puglia and Sicily

Electricity Production and District Heating

Iren Group’s installed capacity totals over 2,850 MWe (in electricity mode) and over 2,490 MWt of heat production capacity.

In 2018, Iren Group produced around 9,002 GWh of electricity and around 2,932 GWh of heat.

Electricity produced by plants fuelled by environmentally friendly sources (renewable or similar) represents about 87% of the overall production of the Group, compared to the national average which stands at 35%.

Plants fuelled by environmentally friendly sources account for about 70% of the total and play an important role in protecting the environment, reducing the emission of pollutants and the use of other forms of production with a higher environmental impact.

Iren has 95 photovoltaic plants for a total installed output of 17.9 MW and electricity production that in 2018 was around 20,227 MWh. 

Networks

Electricity distribution: Iren Group, with 7,692 km of networks (high, medium and low voltage), distributes electricity to the cities of Turin, Parma and Vercelli for a total of 720,731 customers. In 2018, it distributed a total of 3.836 GWh of electricity, 2,746 GWh of which in Turin and 906 GWh in Parma and 184 GWh in Vercelli.

Gas distribution: In 2018, the Group distributed around 1,287 million cubic meters of natural gas to 742,166 customers in 104 municipalities through 8,028 km of network in Emilia-Romagna, Liguria and Piedmont.

The use of innovative technologies for laying and maintaining the networks means that ordinary maintenance can be performed while reducing time frames and costs, and limiting inconvenience to residents to a minimum. Iren Group also manages the distribution and sale of LPG. In the Reggio Emilia area and the Province of Genoa in particular, via 14 and 7 storage plants respectively, located in various towns within the Municipalities that are still not reached by the natural gas network. The LPG distribution activity is closely connected to the gradual “methanisation” of the area.

Integrated water service: The integrated water service includes the procurement and distribution of drinking water, management of the sewage systems and wastewater treatment activities. With 23,360 km of aqueduct networks, 11,162 km of sewage systems and 1,323 wastewater treatment plants, the Group serves 2,829,798 residents in 265 municipalities in the provinces of La Spezia, Genoa, Imperia, Savona, Parma, Piacenza, Reggio Emilia, Aosta, Alessandria, Asti, Cuneo, Novara, Vercelli, Brescia, Mantua, Pavia and Verona, with 187 million cubic metres sold in 2018.

Sales

Iren Mercato is the Group company that operates in the sale of electricity, gas and heat for the district heating of extra-commodity services and products for energy efficiency in particular.

Iren Mercato is present throughout Italy, with a greater concentration of customers in the central-northern areas. The main sources available for Iren Mercato operations are the thermoelectric and hydroelectric plants of the Group.

 

Sale of Natural Gas

The amount of natural gas procured in 2018 came to approximately 2,845 million cubic metres, of which approximately 1,159 million cubic metres were sold to end customers, 1,477 million cubic metres were used within the Group – for producing electricity and thermal energy, as well as for supplying heating services – whilst 209 million cubic metres of gas remained in storage.

At 31 December 2018, the number of retail gas customers managed by Iren Mercato came to approximately 906,376 (373,930 in the protected market and 532,446 in the free market), distributed mainly across Liguria, Piedmont, the provinces of Parma, Piacenza, Reggio Emilia, Modena and in the Grossetto area.

 

Sale of Electricity

The volumes of electricity sold in 2018 amounted to 15,697 GWh.

At the end of 2018, the number of retail electricity customers managed came to approximately 948,816 (722,032 on the free market and 226,784 on the protected market), mainly distributed in Turin and Parma where the Group also acts as the “protected market” service operator, and the other areas in which the Group operates.

 

Sale of Heat for District Heating

Iren Mercato sells thermal energy in the municipalities of Turin, Nichelino, Genoa, Reggio Emilia, Piacenza and Parma. In 2018 the Group served a volume of 93.7 million cubic metres, and over 2,426 GWht of heat were sold. The thermal energy acquired by third parties amounted to approximately 14 GWht.

Environmental Services

The environmental services include the collection and recovery or disposal of solid urban waste or similar and non-hazardous special waste, as well as its transportation to plants belonging to the Group or third parties.

The Group manages environmental health services in the provinces of Piacenza, Parma, Reggio Emilia, Vercelli, La Spezia and in the City of Turin for a total of 165 municipalities, serving 2,320,687 residents.

In 2018, 2,268,791 tonnes of waste were processed, of which approximately 1,580,096 tonnes of urban waste, by means of 19 treatment, selection, storage and recovery plants, 3 waste-to-energy plants (Piacenza, Parma and Turin), 1 composting plants, 4 chemical, physical and biological treatment plants, 1 treatment plant for soil from street sweeping, 1 WEEE recovery treatment plant, 1 SSF production plant and 2 operating landfills.

The Group has activated highly structured separated waste collection systems which, partly thanks to the management of 154 equipped ecological stations, have made it possible for the entire area served to achieve results of more than 64% separation.

The non-separated fraction of waste is disposed of in several different ways in order to make the most of it as a resource, reducing the amounts destined for waste-to-energy conversion and disposal in landfills.

The environmental services also include street-cleaning, sweeping of pavements and urban green areas and the clearing of snow.

Smart Solutions

The Group, bolstered by its technological expertise, works via Iren Rinnovabili with the brand Iren Smart Solutions, in the following sectors:

  • energy efficiency concerning the requalification of private and public buildings;
  • global service (integrated management of the electrical and technological plants of complex property assets). Within the City of Turin it manages heating (about 800 buildings) and electricity services in municipal buildings and the global technological service for buildings of public interest. In Genoa, it manages the district heating, air conditioning and technology plants (Municipalities, organisations, hospitals, sport centres, private apartment buildings);
  • photovoltaic and thermal energy production systems;
  • artistic and public street lighting. The management concerns the cities of Turin, Alba (within a temporary association of companies with Egea Alba), Asti (through its subsidiary Asti Energie e Calore) and 11 municipalities in the Biella area that belong to the Consorzio Enerbit. In these areas, the Group has prepared a structured plan to replace the traditional lights with new LED equipment;
  • consultancy and monitoring of energy saving.
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In Turin, the Group also manages the city’s traffic lights.

Furthermore, Iren Rinnovabili (a certified ESCO) plans, funds, installs and provides a full management service for systems and plants that enable a reduction in energy consumption and generate concrete and long-lasting economic advantages, proposing innovative technological and contractual solutions to maximise the advantages to the customer

Other Services

The Group’s telecommunications network extends over the Turin area and from the ridge of the Susa Valley to Susa.

In Turin, the fibre optic network extends for almost 200 km and connects over 400 customer sites, including the Group’s main sites where it is used, specifically, to monitor and remotely control district heating, electricity distribution, public street lighting and for the data collection system for electricity meters and apartment buildings with district heating. Various passage points for restricted traffic areas (ZTL), traffic light regulators and the remote control of the water network are also managed through the Group’s network. The network reaches Genoa, Parma, Piacenza and Reggio Emilia, through a redundant 10 Gbps infrastructure dedicated to the Group.