Code of Conduct and Service Charters

Iren Group operates in full compliance with the Code of Business Conduct and the Service Charters, which regulate the action through the commitment to achieve high quality standards in terms of continuity and quality of relations with customers.

Iren Group operates in full compliance with the Code of Business Conduct for the sale of electricity and natural gas and, in general, with the standards issued by ARERA (The Italian Regulatory Authority for Energy, Networks and Environment – the former AEEGSI).

Iren Group also operates according to the following Service Charters:

  • Waste Management Service: regulated by specific agreements signed with the consumers; 
  • Integrated Water Service: regulated by strict ARERA regulations;
  • Municipal Electrical and Thermal Plant;
  • Traffic Light Service;
  • Public Street Lighting Service.